restoration services for your personal property

Water Damage Restoration

Category 1
Water Damaged Property and Items

What does this mean?

Category 1 Water – Refers to a source of water that does not pose a substantial threat to humans and falls under the classification of “Clean Water." Examples are broken water supply lines, tub or sink overflows, or appliance malfunctions that involve water supply lines.

What is the hazard?

The hazard here is water soaking into wood furniture items, affecting electronics on the ground, paper products, artwork, or photography, etc. If the water came out hot, the steam could cause damages above the watermark or where water had directly touched the contents. If the water is introduced to open chemicals or contaminants within the structure, it can become exponentially more harmful to materials and those who come in contact with it.

What needs to happen?

In the case of a Category 1 water loss, the ideal situation would be to remove the contents from the water ASAP to ensure minimal damage. This step can be as simple as clearing floor contents to a non-affected area and propping the furniture up on risers to ensure they are no longer sitting in the water during dehumidification. The materials can dry in place and provides a better situation for damage analysis when items require removal.

Recovering Category 1 Water Damaged Property and Items

Without taking the appropriate measures and removing any hazardous or delicate contents from the area, the items can be further damaged and become non-salvageable. If they sit for an extended period, mold can develop and cause additional environmental hazards.

  253-277-3114

Category 2
Water Damaged Property and Items

What does this mean?

Category 2 Water – Refers to a source of water known as "Gray Water" that contains a significant degree of chemical, biological, or physical contaminants. It can cause discomfort or sickness when exposed to or even consumed. This type carries micro-organisms. Examples are toilet bowls with urine but no feces, sump pump failures, seepage due to hydrostatic failure, and water discharge from dishwashers or washing machines.

What is the hazard?

In the instance of Category 2 water, there is a necessity to make sure items are properly handled and cleaned to ensure no cases of cross-contamination. If the contents sit too long in the area, the water can discolor them or cause irreparable damage. With the presence of harmful micro-organisms, there is also a higher likelihood of mold and other bacteria growing as well.

What needs to happen?

In the event of a Category 2 water loss, it is necessary to remove the contents from the water quickly. This instance would recommend moving the items from the affected area to an onsite cleaning station. Anti-bacterial wiping ensures the destruction of microbial organisms as soon as they leave the environment. We perform proper handling, cleaning, and storage of your contents until the structure is cleaned and sanitized. The items must also be wiped with an anti-microbial solution immediately after removal to reduce cross-contamination. If the homeowner or property manager comes in contact with the Category 2 water, we advise they stay aware of what they are touching and not to expose the bacteria to the body. We also recommend a thorough scrubbing of all body parts that came into contact with the water.

Recovering Category 2 Water Damaged Property and Items

Without proper and timely attention to Category 2 water, it can become contaminated and become a Category 3 “black water” situation. In the event of a “black water” loss, we advise the disposal of all porous, absorbent contents. Very few amounts of personal possessions are usually salvageable. If Contents Specialists do not handle the materials, we recommend the removal of all affected items. A general contractor or homeowner will not have the training and equipment to correctly clean and prevent re-contamination or cross-contamination.

  253-277-3114

Category 3
Water Damaged Property and Items

What does this mean?

Category 3 Water – Known as “Black Water." This water contains unsanitary agents, harmful bacteria, and fungi, causing severe discomfort or sickness. Category 3 water affect the indoor environment quickly. This category includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water, or standing water. Category 2 water not promptly removed from the structure or remains stagnant may become known as Category 3. Toilet back flows that originate from beyond the toilet trap is considered black water contamination regardless of visible content or colors.

What is the hazard?

The hazard here involves bacteria-filled, sewage water contaminating contents and personal effects. In this instance, very little can be done to save the porous items from your structure. Very few materials in an average property are non-porous enough to ensure the proper cleaning to return them to a sanitary state.

What needs to happen?

In this occurrence, removing yourself from the property is the number one priority. Be mindful of what articles of clothing touch the contaminated water and promptly remove and dispose of them to prevent cross-contamination. If you walk through the affected area and into an unaffected area, you have now contaminated that area. After a serious analysis, the generation of a non-salvageable list or “Total Loss Inventory” will ensure compensation by the insurance carrier for your damaged items.

Category 3 Water Damaged Property and Items

Without timely analysis and identification of salvageable and non-salvageable items, all contents may be destroyed. There is also the likelihood that, without proper documentation, the insured will not receive compensation for unlisted items. If handled personally, the contents may also cause severe infection and bodily injury.

  253-277-3114